Returns and Refund Policy

Last updated: [07/Nov/26]

We want you to be happy with your purchase. If something is wrong with your order, please contact us and we will help.

When you can return an item

• The item is faulty, damaged or not what you ordered.
• You contact us within [7] days of delivery.
• The item is unused, in its original packaging, with all accessories.

What we cannot accept

• Items damaged by misuse, water or wrong installation.
• Items without their original packaging or accessories.
• Items returned after [7] days.

How to return an item

1. Message us on WhatsApp at 0321-1084481 with your order number and clear photos or a short video showing the problem.
2. We will check and tell you the next step.
3. Send the item back as we tell you. [The customer who return the product pays the return courier fee.]

Refunds and replacements

After we receive and check the item, we will replace it or refund you, as you prefer and where stock allows. Refunds go to [Easypaisa, JazzCash or bank transfer] and usually take [7 to 10] working days. For cash on delivery orders, we send the refund to your mobile wallet or bank account.

Damaged on arrival

Please check your parcel when it arrives. If it is damaged, contact us right away with photos so we can help.

Warranty

Where an item has a warranty, it is stated on the product page. Warranty does not cover physical damage, water damage or mouse\Rats. Keep your order number as proof of purchase.

Contact us

WhatsApp: 0321-1084481
Email: [hitgadgets.com@gmail.com]
More contact details